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Sidebar

You can shape what everyone in your organization sees in the left sidebar: pin the apps people should be able to find in one click, and set the links at the bottom, such as your help center or an internal portal.
Only Organization Admins (org:admin) can change the sidebar, because it affects every member. See Roles & Permissions.
Go to Control Hub → Settings → Sidebar.
Settings → Sidebar: pinned apps and links

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Pinned apps

Pinned apps appear first under Apps in every member’s sidebar, in the order you choose, with a small pin icon. People who join later see them too.
  1. Click Pin an app and search for the app.
  2. Use the arrows to put pinned apps in order, or the trash icon to unpin one.
  3. Click Save.
You can pin up to 10 apps. Pins sit alongside personal favorites: members can still star apps for themselves, and those appear below the pinned apps. Unpinning an app doesn’t remove it from anyone’s own favorites. If a pinned app is deleted, it disappears from the sidebar.
Pinning is done by admins in Settings, not by agents. Agents can tell you which apps are pinned, but they won’t pin or unpin them.
The links at the bottom of the sidebar default to Docs. You can replace them with your own, for example your help center, an internal portal, or a support email address.
  1. Click Add link.
  2. Pick an icon, enter a label, and enter the URL.
  3. Use the arrows to reorder links, or the trash icon to remove one.
  4. Click Save.
Your list replaces the default entirely, so you decide whether the Docs link appears. To keep it, click Add Aster Docs. To remove every link, delete them all and save. Reset to default brings back the original Docs link.
  • URLs must start with https://, http://, or mailto:.
  • Web links open in a new tab, and mailto: links open the person’s email app.
  • You can add up to 8 links, with labels up to 40 characters.