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Introduction

A prompt is the input or instruction you provide to an AI agent. The agent will respond based on:

  • its instructions (part of agent configuration by your Admins)
  • its understanding of your prompt

Think of agents like your co-workers:

  • They want to be helpful, but…
  • They can’t read your mind and, most importantly…
  • They tend to take things very literally

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Important Terms

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Tips for Writing Great Prompts

Provide Rich Context

The more context you can share, the better. The agent can only be as helpful as the instructions you give it.

Example: Instead of saying “Find information on software version upgrade”, say “I’m helping a customer upgrade their version of [software name] because they finally have internal bandwidth to do the upgrade. Help me share the right instructions and links with them to ensure their upgrade goes smoothly.”

Focus on Positive Instructions

Don’t tell AI what NOT to do. Instead, be specific and targeted with your instructions of what TO do.

Share Your Objective

Agents can make multiple tool calls and adjust based on findings, but they need to know your overall goal, not just the first step.

Explore Capabilities

If you’re not sure what your agent can do, just ask! The agent can summarize its tools and suggest productive ways to use them.

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Additional Best Practices