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Feedback Message

Every conversation in Aster Agents ends with a “Was this conversation helpful?” prompt. When a user responds — whether they rate the conversation helpful or unhelpful — they see a short feedback dialog. You can add your own custom message to that dialog, for example to point users to your customer portal or support team when chat didn’t fully resolve their question. The message is set per organization and is empty by default, so nothing changes for your users until you configure it.

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Configure the message

Setting the feedback message requires the Organization Admin (org:admin) role. See Roles & Permissions.
  1. Go to Control Hub → Settings.
  2. Find the Feedback Modal section.
  3. Enter your message in the Custom message field.
  4. Click Save.
The message appears in the feedback dialog on both the helpful and unhelpful paths, below the comment box.

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Supported formatting

Basic HTML is supported so you can include links and light formatting:
  • Links (a)
  • Paragraphs (p)
  • Bold (b / strong) and italic (i / em)
A typical message linking to your support portal: 
<p>Didn't find what you needed? <a href="https://help.yourcompany.com" target="_blank">Reach out to our team</a> — we're glad to help.</p>
Links may use target="_blank" to open in a new tab.

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Security

Your message is sanitized before it renders. Scripts, inline event handlers (such as onclick), iframes, and unsafe URL schemes (such as javascript:) are stripped automatically — only safe, display-oriented markup is kept. This means you can paste HTML freely without exposing your users to injected scripts.
Because the content is sanitized, anything beyond basic display markup (forms, scripts, embeds, custom styling) will be removed and won’t appear in the dialog.