Get Business Reviews Tool

​

What it does

​

Key features

• Works with a known place_id or a business name
• Auto-lookup fallback — no need to pre-run a maps search if you only have a name
• Sort reviews by relevance, newest, highest rating, or lowest rating
• Pagination via next_page_token for fetching additional pages
• Optional topic filtering via Google topic_id

​

Parameters

​

Common use cases

​

Fetch reviews by place_id (preferred)

place_id: "ChIJM8w7rqS1RIYRhEz2-KuoqzE"
sort_by: "newest"

​

Fetch reviews by business name (auto-lookup)

business_name: "Franklin Barbecue"
location: "Austin, TX"

​

Paginate through more reviews

place_id: "ChIJM8w7rqS1RIYRhEz2-KuoqzE"
next_page_token: "<token_from_previous_response>"

​

Get the worst reviews (risk research)

place_id: "ChIJ..."
sort_by: "lowest_rating"

​

What you get back

{
  "place": {
    "place_id": "...",
    "title": "...",
    "address": "...",
    "rating": 4.7,
    "reviews_count": 7065,
    "website": "...",
    "phone": "..."
  },
  "resolved_via": "place_id",           // or "name_lookup"
  "reviews": [
    {
      "review_id": "...",
      "author": "Kevin S.",
      "author_reviews_count": 12,
      "author_local_guide": true,
      "rating": 5,
      "date": "2 weeks ago",
      "iso_date": "2026-04-05T...",
      "snippet": "Worth every minute of the wait...",
      "likes": 3,
      "owner_response": { "date": "...", "snippet": "..." }
    }
  ],
  "returned": 10,
  "next_page_token": "..."
}

​

Best practices

• Always prefer place_id over business_name when you have it — faster and disambiguated
• Pair with Search Google Maps at the start of a workflow to capture place_ids for batch processing
• Use sort_by: "newest" for fresh signals (recent service quality, new menu, etc.) and sort_by: "lowest_rating" for risk/complaint analysis
• Paginate only as needed — 10 reviews is usually enough for a summary

​

Troubleshooting

• Add a location (city, state) to disambiguate
• Fall back to calling search_google_maps directly and passing the place_id explicitly

• You called the tool with neither — pass one of them

• Use next_page_token to paginate
• Try a different sort_by — each sort surfaces a different slice

​

Related tools

• Search Google Maps — find businesses and get their place_id
• Search Google — general web search
• Ask Web — AI-powered answers over web data