Documentation Index
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Overview
The Egnyte integration enables your agents to search, browse, read, upload, and manage files across your Egnyte tenant. Useful for deal rooms, portfolio document libraries, contracts, and any other content managed in Egnyte.Features
- Cross-tenant Search: Search across filenames, folder names, and indexed file content
- Folder Browsing: Navigate folder hierarchies by path with sorting and pagination
- File Reading: Read text-based files (txt, md, csv, json, code, etc.) directly
- File Downloads: Download any file as an attachment for processing with
execute_python(PDF, DOCX, XLSX, images) - File Management: Upload, move/rename, copy, create folders
Prerequisites
- An Egnyte tenant (e.g.
yourcompany.egnyte.com) with admin access - A registered Egnyte API application (gives you an API Key and Shared Secret)
- A dedicated Service Account user with access to the folders you want the agent to read/write
- Service Accounts in Egnyte are recommended because their passwords do not expire
- Egnyte only supports the Resource Owner Password Credentials grant — there is no client-credentials flow — so the service-account username and password are required
Setup Guide
Register an Egnyte API application
Have your Egnyte admin register a new API application at the Egnyte Developer Portal. When prompted for grant types, enable Resource Owner Password Credentials (Internal Application). Egnyte will issue you an API Key (client_id) and Shared Secret (client_secret).
Create a Service Account
In the Egnyte admin console, create a dedicated Service Account user (e.g.
integrations@yourcompany.com). Service accounts are designed for API use, are not subject to password expiry, and avoid downtime from interactive-user password resets. See Egnyte’s docs on Service Accounts.Grant folder access
Share each folder your agent needs to access with the service account. Use Egnyte’s permissions UI to assign Viewer, Editor, or Full access as appropriate. Permissions on the underlying file system are enforced — the agent only sees what the service account sees.
Connect Egnyte in Aster
In Aster Agents, navigate to Control Hub > Integrations and locate the Egnyte card. Click Connect and provide:
- Egnyte Domain — e.g.
yourcompany.egnyte.com - API Key — from your registered Egnyte API application
- Shared Secret — from your registered Egnyte API application
- Service Account Username — service account email
- Service Account Password — service account password
Path Conventions
Egnyte addresses everything by path, not opaque ID. Top-level content lives under/Shared:
/Shared— the standard shared root/Shared/Documents— a top-level folder (whatever your tenant has named it)/Shared/Documents/some-folder/some-file.pdf— a file/Private/<username>— a user’s private home folder
/. The integration handles URL-encoding of path segments for you.
Available Tools
Search & Browse
- Egnyte Search — Full-text search across your tenant; filter by folder, type, and modified date
- Egnyte List Folder — Browse folder contents by path with pagination and sorting
Read & Download
- Egnyte Read File — Inline-read text-based files (txt, md, csv, json, source code). For PDFs / DOCX / XLSX use
egnyte_download_file+execute_python. - Egnyte Get File Info — Metadata for a file or folder: size, entry_id, last_modified, uploader, version count, lock state
- Egnyte Download File — Fetch raw bytes and attach to the conversation for use in the Python sandbox
Write & Organize
- Egnyte Upload File — Upload text content or a binary file (via
r2_path) to a destination folder - Egnyte Create Folder — Create a new folder under an existing parent
- Egnyte Move Item — Move/rename a file or folder (destination is the full new path)
- Egnyte Copy Item — Copy a file or folder to a new path
Security Considerations
- Always use a dedicated Service Account — never personal credentials. Service Account passwords do not expire, eliminating integration downtime.
- Restrict folder permissions at the Egnyte level — the agent inherits exactly what the service account can see
- Rotate the Shared Secret periodically via the Egnyte Developer Portal
- Use a strong, long Service Account password and store it only in the Aster Control Hub
- Audit activity via the Egnyte admin console — all agent actions appear under the service account
Troubleshooting
Authentication Failed
Authentication Failed
- Verify the domain is just the host (
yourcompany.egnyte.com), not a URL - Confirm the API Key + Shared Secret are still active in the Developer Portal
- Confirm the service account password is correct and the account is not locked
- Egnyte access tokens last 30 days; if you change the service account password, reconnect Egnyte in Aster
403 Forbidden on a folder or file
403 Forbidden on a folder or file
- The service account user does not have permission for that path — share the folder with the service account in Egnyte
- The path may be wrong — Egnyte is case-sensitive; double-check with
egnyte_list_folderon the parent
429 Too Many Requests
429 Too Many Requests
- Egnyte rate limits per-token (default ~5–10 QPS for search, higher for other endpoints, configurable per plan)
- Spread out parallel calls. Search API is limited to 5 requests per second.
File Content Not Extracted
File Content Not Extracted
egnyte_read_fileonly inlines plain-text formats (txt, md, csv, json, source code)- For PDFs / Word / Excel / images, use
egnyte_download_filethenexecute_pythonwith appropriate libraries (pdfminer, python-docx, openpyxl, etc.) - Files larger than 10 MB are not read inline even if text-based
Upload limited to 100 MB
Upload limited to 100 MB
- The single-shot upload tool tops out at 100 MB. Chunked upload is not yet implemented — split larger files at the source or contact us.
Related Tools
- Egnyte Search - Search across your Egnyte tenant
- Egnyte List Folder - Browse folder contents
- Egnyte Read File - Inline-read text files
